Scott is a good manager.
This case study was a pleasure to do for me because time and time again I saw how he's doing things right.
It's no wonder he's succeeding.
There's a lot to be learned from this (even the parts where he's not doing it right...and he KNOWS he's not doing it right!).
Summary of Success Story with Scott Smith: Managing Filipinos The Right Way
- 0:45 - Scotts team
- 1:15 - Scott does local business marketing for churches
- 2:05 - What scotts team does for him (wordpress, plugins, graphics, video design, research, looking for JV partners, ...)
- 3:30 - Finding people for specific skills, not necessarily for wordpress
- 5:05 - Tools become an excuse to procrastinate
- 5:35 - Understand wordpress yourself - get someone else to implement it for you
- 6:33 - Help someone get good at things, on your team, so the future gets better
- 8:20 - Learn it yourself, then hire someone else to implement it for you
- 10:06 - Hiring a full-time graphic designer
- 12:10 - Scott created a full side business just based on the skills of his team!
- 14:30 - Don't hire someone to do everything! Hire someone to do 1 thing.
- 17:45 - Scott has a programmer in the UK. He could find the same skill set from someone in the Philippines!
- 20:35 - Hiring "by-the-hour". A conversation for and against.
- 24:45 - Potential consequences of hiring on a per-project basis.
- 26:05 - Doing affiliate marketing in your teams downtime
- 29:30 - Getting local clients
- 30:40 - Advice from Scott: be detailed in your instructions <-- this is a big deal. It's the biggest feedback I've gotten from my team is that they like detailed instructions.
- 32:10 - "A lot of time it's the boss' problem"
- 33:05 - Put the onus on yourself - assume it was your fault first, that you weren't clear enough <-- THIS IS HUGE!!!
- 33:40 - Show your gratitude (verbally), then give bonuses
- 35:30 - Foster their feeling of community
- 36:35 - Scotts testimonial for me about his success with the Philippines
If you have an Outsourcing Success Story, Please share it!. I want to hear about your success (and I’ll probably give you some free advice if you do).
Check the other case studies